Breaking down the findings further, SAcsi said Vodacom clients had the highest expectations in terms of its overall quality of service.
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This is according to the perceived value scores in the survey. Telkom, though, was perceived as offering a good service at a good price, according to the survey. SAcsi surveyed customer satisfaction levels of fixed line internet service providers last year between April and August using a sample of customers. And fixed line internet service providers were at the bottom of the SAcsi index, recording an overall customer satisfaction score of 67 out of The survey results indicate that Telkom had a satisfaction score of MWEB score Do you agree with the findings of the survey?
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